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Conexis Employee Benefits Service
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Conexis Employee Benefits Service
I am having trouble with UC's CONEXIS (what else is new?) --
they claim not to have received the 6 page claim I faxed
them in February. My home machine wasn't set to print fax
confirmation. I resubmitted it after not getting any reply
from them, but it was after the 2009 submission deadline,
and they won't honor this submission unless I PROVE to them
that I had submitted it earlier, by their deadline. I spoke
with SBC Local, to obtain my phone records, but since it was
a TOLL FREE number, they claimed not to have access to those
numbers called. I will have to subpoena my own phone
records through the courts. I have a SUBP-010 form and a
SUBP-025 form, but think I need a lawyer to do this. Anyone
ever tried this before? Do you recommend a reasonable
lawyer to assist?
weary of CONEXIS
Is it possible on your machine to print out an activity
report? Our machine prints out the most recent 30 operations.
A separate report can be printed for confidential reception
Our machine is at least 15 years old, so yours may be newer
and have other options.
Consult your manual and see if your machine has accessible
information.Perhaps the manufacturer's customer service
people can tell you how to access sent fax numbers even
beyond what is in the manual.
hope you find your receipt
This doesn't directly answer your question, but I had a
similarly frustrating experience with UC's healthcare
reimbursement company in 2006. Have you tried asking the
HR/Benefits office for help? My HR rep referred me to
someone (sorry, I'm not sure who, but she might have had a
title like benefits advocate, and she might have been in the
office of the president) who was able to advocate for me and
resolve the situation quickly. Maybe you've already tried
this, but I just thought I'd mention it in the hopes that
you could be spared more time and energy on this.
I have had ongoing issues with this inept group. They refuse
to reimburse my claims for various and incomprehensible
reasons. When you email/fax, they claim to not have received
documentation. When you phone, you are told that something
was received, but the customer ''service'' representative
cannot answer for the claims administrator. They can only
verify receipt of documentation or not. After repeated
efforts, I have learned that we lowly customers are not
allowed to speak with claims administrators, supervisors, or
anyone with any sort of decision-making power. So the claims
continue to rest in limbo, and with each additional effort,
new, incorrect and/or incomprehensible reasons are given on
the claim rejection notices.
I am no expert, but this seems to border on illegal. They
have our money, they ignore the rules, and there is no due
process for recovery.
I share your frustration and am also looking into legal options.
Just print the transmission report from your fax machine.
(This is different than the ''print fax confirmation''. But
this will only be helpful if the date and time are set
correctly on your FAX machine.
I've worked in tech for a number of years. SBC has the
records even to an 800 number, but you will spend fortune
and a lot of time in trying to subpoena them. (They will
fight you the entire way.) You cannot deal with the local
office folk; you'll have to do it through their lawyers.
And their lawyers will not talk to you, only to your
lawyer and only after you have filed a legal action.
It would be much easier and less costly for you to sign a
declaration or statement of fact.
I am writing to find out if there are any other Macintosh users who have problems
submitting for Dependent Care reimbursement online with CONEXIS.
My specific issue right now:
When using Firefox with pop-up blockers turned off as instructed, I complete the
online claim form. When I go to Print using the Print button at the bottom of that
page, rather than print, it downloads a .aspx file to my downloads folder. It does
not open a PDF file for me to print, sign, scan, and upload to their site.
I am on a new Intel iMac running OS X Leopard 10.5.8 and am running the latest
Adobe Reader and have my Mac configured to use Adobe Reader for PDFs (rather
If anyone on a Macintosh is able to successfully use the online claim form, please
I'm sorry that I don't have an answer to your question, but I
wanted to chime in: CONEXIS is the pits! It doesn't work, is
incredibly time-consuming, and seems designed to discourage
people from collecting the funds they have paid out for child
care and medical expenses. Aside from just venting, I am
wondering... are there other people out there who would like to
take this matter to the Benefits office to complain? They
switched over to CONEXIS (which seems to be based far away, in
Texas or something) and it has just been a nightmare. I have
better things to do with my time than wrestle with a data system.
Anybody interested in a little protest?
I have the same issues, and usually end up using Safari to open
the PDF and print the form. It won't open if you are using
Firefox. I then fax it to CONEXIS from work. They usually
process the claim in 3-5 days.
we ended up running explorer through bootcamp to do this as we couldn't even set up
our account when using the mac.
I have a PC and I can't use their online form. i fill it all out
and with the next click, all my hard work dissappears. I just go
print out their PDF and fill it all in manually and then fax the
whole mess to them with all the copies ot receipts etc.
technology is a drag.
it's them, not you
My husband was just doing this last night -- he uses Safari and
it worked fine. Might want to switch browsers. Good luck.
Had the same problem. CONEXIS customer support was useless. I
print out the blank forms and fill them in by hand. Hope someone
has a better way.
I have had the same problem you describe with Conexis failing to
print Dependent Care reimbursement forms on my iMac. My solution
- alas, not very helpful to you - has been to print the forms on
You didn't mention whether you are affiliated with the University
of California, which switched administration of Flexible Spending
Accounts to Conexis in January. The UC liaison with Conexis is
Jesus Loo, and if you are UC-affiliated I urge you (and others
having similar problems) to contact him at Jesus.Loo@ucop.edu
The online claims submission procedure is clunkier with Conexis
than with the previous account adminstrator SHPS. I noticed many
irritating computer issues right from the start, and it took some
effort for me to locate the correct person at UC to complain to.
Although I've been thanked for calling these issues to their
attention, I haven't seen a lot of progress in correcting
problems which I believe a nimble IT department at Conexis should
easily have remedied. Mr. Loo recognizes that many in the UC
community are Mac users and he may have more clout with Conexis
if he hears from more people having this and other problems.
I wanted to follow up to my own posting, and thank those who have responded thus
I went to an Open Enrollment session today and found out that the appropriate
person at UCB to direct feedback about CONEXIS to is the following:
Health Care Facilitator
When I mentioned to her some of the challenges with CONEXIS, she asked that
feedback be sent directly to her so that she could forward it to the appropriate folks
Thank you to those who offered workarounds to my current problem with CONEXIS
and my Mac. I have since also discovered that one can use Adobe Reader to open a
.aspx file on a Mac, so that was very helpful.
Co-founder of the I Hate CONEXIS club
this page was last updated: Oct 13, 2013
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