Please note: this page contains reviews and opinions sent in by
Berkeley Parents Network subscribers. Your
own experience may be different. Please always check references first!
Berkeley Parents Network >
House & Garden >
Computer Repair > Mac Consultants
Mac Geek & Resource Needed
I'm looking for a knowledgeable go-to person for tech
support for my Macbook Pro, Timecaspule, SmartPhone, network
and other media and software questions. Ideally, (but not
essential) someone who also knows: Wordpress, Garage Band,
and other workflow widgets. I'm an individual user, but
need a geeky friend/resource. Don't want to get stuck on
something that could be answered in minutes by someone
in-the-know. 1-2 hours of basic network and computer
security set up now, and some further questions later. Do
you have any recommended people? Wannabe Geek
I wholeheartedly recommend Ryk Groetchen for all things MAC.
His website is http://windrag.com/index.php Ryk is
amazing - patient, knowledgeable, and a tenacious problem
solver. He has bailed me out many times when my business
ground to a halt due to a computer meltdown, and the
official APPLEcare tech support people were of no help at
all. I can't recommend Ryk highly enough. Julie
Ross Forman is someone I've recommended to friends who've
been 'thrilled' with his help. He helped my 92 year old
father with his Mac and has become the 'go- to' guy for all
the residents at their assisted living facility. (He not
only helps with computers, but also with all tech gadgets:
cell phones, remotes, tv/sound systems). He's familiar with
bothApple and PC platforms and has helped both individuals
and small businesses.
Ross's phone is:
Email Becky Waring at firstname.lastname@example.org. She's terrific! She
helped my husband, who was a firmly entrenched PC-user who
is highly resistant to change, transition painlessly to a
Mac. Set up our wireless network at home and made it work in
our soundproofed basement rec room too. Seems to know
everything Mac-related and responds to emails almost
instantaneously (saving the day on numerous occasions, one
memorable one having to do with a problem I was having
printing a picture onto T-shirt transfer paper for my son's
school project...) I can't say enough about her. I also
recommending her for the other Mac question below. Fran
Recently there have been a couple of requests for high tech
help and I had to respond with one of the the best resources
I ever found on BPN--Becky Waring (email@example.com). So
while there are a couple of older postings for Becky, she is
so good, I have to add my own recommendation. She has been
such a tremendous help on so many technology/electronic
fronts. Computers (PC and Mac), all the i-whatevers (pods,
touches, etc), a complete new soup- to-nuts home
entertainment system, child safety/parental controls,
hacker/online safety issues, software, etc. You name
it--she's helped my family and she can help you. Not only
can she fix stuff, she can provide tutorials on how to use
things or better use things, which is often the case. And,
if necessary, Becky can assist in selecting and purchasing
new items. She'll stay with you throughout the buying
process recommending products (she's like a high tech
Consumer Reports) and merchandise sources, as well as
providing installation services and then following up to
make sure everything is running smoothly (we emailed her on
Christmas Day with a new game system issue and she responded
back immediately and saved the day!). You'll never need to
read an instruction book again! Beyond all her high tech
wizardry, problem solving skills, product knowledge and MIT
degree, Becky is really fun which makes such a difference,
too. As she says, she is the business of helping people get
the most out of their technology--when she leaves, whatever
frustrations existed are gone and everyone is happy again.
Whenever we get stumped by such things now my kids just say,
'Time for Becky!' When it's your time for Becky, simply
email firstname.lastname@example.org. kelli
Looking for Remote Mac support
I am seeking a recommendation for remote Mac support. I am a
graphic designer and rely on my Mac heavily, but now it's
got some quirks that I'd like ironed out. I am seeking a Mac
expert who connect to my system without a housecall. Thanks!
Call Info-Gate immediately! I use them for my PC's and I
know they handle Macs as well. I will never use anyone else
for my computer care. They do remote work much of the time
for me, and when I do need a house call (to set up a new
computer or install new equipment) they are prompt, polite
and very, very good. I finally am relaxed about my
computers as I, too, rely on my computers for my business.
They can be reached at (510) 808-0370, or at
Yaron Rosenthal can do exactly what you want - log into your
Mac and do the necessary tweaks as required. He's been a
huge help to me with my Mac system. He's very friendly,
pleasant, and (most important) knowledgeable.
Phone number is 510.677.5816, or email email@example.com
See his website at http://57works.com/
Looking for Mac computer specialist
need mac specialist technical advice & assistance to set up a wireless
sound system in my apartment.
Jonathan at Area Computer on University Ave. is very reasonable, knowledgeable,
and friendly. He does great work on computers at the lowest price around.
There aren't any recommendations listed since 2007. I'm looking for
someone to come to my house in Oakland and help me with some issues
related to switching from a pc to a mac. I would like someone who
doesn't speak to me as if I'm an idiot just because I'm not a techie.
I want help with wireless connections and various minor problems. Have
anyone you really like?
-- Love my mac
Try Brendan at www.auburn.com for help with your Mac computer.
He's Apple certified and calls himself an Apple Evangelist
(which he is!). He can do anything Mac related and makes
We worked for years with the excellent Bill McLaughlin, whom we found
here. But Bill
has retired. We were delighted to find a worthy replacement in Michael
Mack, who has
been working with Macintosh computers for more than 20 years. He is very
pleasant, comes to the house (by public transit), and also does helpful
telephone. He's found at http://macguru.clikthru.net, or
firstname.lastname@example.org or (510) 883,9989.
I highly recommend the folks at Bay Area Techies, 510-326-0550.
The owner, Johnny Nguyen, is a great guy who explains things well
without talking down. He gives real life advice, not always just
what he thinks you want to hear. He can also be reached at
email@example.com. His website is www.ba-techies.com. Please
tell him I recommended him when you call.
I have often recommended Kyle Leinen, to lots of folks who have made
switch. Kyle is personable, easy to talk to, never patronizing and
knows the job. I
think you're in good hands with Kyle.
Try Neil Howell, Macintosh Consulting Services. Honest,
responsive guy - very good at what he does...
Clinton Gilbert recently helped me out with a new mac. He was smart,
never ever made me feel stupid (I'm not particularly technical). You can
call him at
510-644-2701. Email is Clinton@projectmaker.com. Website is
www.projectmaker.com. I spoke with a few consultants and his fees were
Reid Steiner set up my Mac and home network -- he has made our
network run faster and have better coverage, set up my printer to
work remotely, and really cleaned up my computer. He has worked
professionally for corporations doing network and systems
administration, but is currently doing work from his home in
Oakland. If he can't do what you need, he will let you know. And
if he can't fix it once he's there, he doesn't charge for his
time. Really easy to communicate with -- firstname.lastname@example.org
Love my mac too!
I have a wonderful person to recommend for Mac's. I have used
Becky for the last three years for my small office computer
network. Becky Waring is a Berkeley-based computer writer (for PC
World, Wired, the SF Chronicle, and many others), who also does
on-site and email-based consulting for East Bay clients on an
hourly basis. She has bachelor's and master's degrees from MIT,
and was the former director of the Boston Computer Society
Macintosh User Group. She can help with Mac & PC purchase,system
and peripheral upgrades, networking, troubleshooting and
individual instruction. She specializes in helping you learn how
to do things yourself.
She can also integrate your Mac or PC with your home theater
Becky did consulting for me on my three-computer Mac network,
fixing problems, installing backup systems and converting my
email from an Earthlink account to my own domain address. She was
fast, efficient, thorough and does not make me feel stupid.
She can be reached at email@example.com.
Becky is the dear Abby of computer advice. No question too big or
too small. Like most people I am very adept at certain things on
the computer and very inept at others. I have very uneven
awareness and skills. I never hesitate to call Becky as soon as
something seems wrong with my Macs. She is informative about what
she is doing and why and will set you up and protect all of your
files with reliable backup. She is clear, completely competent
and reliable, great at trouble shooting. Becky has upgraded all
of my software, has all of my programs running great, and
everything is well organized. She advises me of new products and
downloads, then comes to install. If she can?t drive over she
will always answer your e-mail question with a rapid response so
you can describe your problem, then she can try to walk you
through it. Her prices are great, and a bargain for the peace of
mind it provides. Her skills are beyond measure and her service
is flawless. She?s the doctor that still makes house calls in
case you get a virus!
I got amazingly fast & good help from Flash Tech (367-6190) to address a disk error
on my PC - they do Macs too. They came within half an hour, and I got the computer
back with all my data in place within 36 hours. I had tried calling the Geek Squad &
got put on hold & dropped a few times - aargh - so reaching a live human & getting an
evening visit within half a hour was a nice change. They gave me a nice discount for
including another computer to fix in my project. Good luck with your Mac.
My Mac guru moved away, so I need someone who can come to my house occasionally
and do general maintenance on my MacBook, mostly software stuff, and answer the
questions that come up periodically (at present I'm concerned with backing up, and
Keynote presentations). I'm reasonably Mac-literate - for a septuagenarian! - and
on a limited budget. I live in SW Berkeley - easy to get to, and my schedule is
flexible as I work at home. Jan
Hello, I would strongly recommend Bay Area Techies at 510-326-0550.
The owner, Johnny Nguyen keeps up-to-date with the latest in
technologies and travels all over to help fix computers.
i would highly recommend Bryan Eddy. Helped me upgrade from an old
Mac to a new iMac, set up wireless, and a backup system. He works for
a graphic design firm by day and does Mac consulting evenings and
weekends. He is thorough and patient, and charged me a reasonable
rate. You can reach him at firstname.lastname@example.org
Kenji Oshima is the person I recommend. He is knowledgeable and
competent, shifts easily from big picture to little picture, and
teaches you YOUR way instead of his way. He is also trained as a
coach and he brings that skillset to the technology management issues.
It's an unbeatable combination! You can reach him at
.email@example.com or call him at 415-637-2107.
Can anyone recommend anyone who knows about home network systems that use MACs?
My parents had one set up in their house about 6 years ago and it has never
worked properly. Where would you go to get this fixed?
My daughter's aging Mac suddenly died. A friend referred me
''Art Of Mac''. The technician, Brian, was able to save all
her programs, data, photos, etc. Really nice folks who know
what they're doing. 510-526-1209.
Contact Brendan McKenna for any MAC help you need. He specializes in
small and large clients, both residential and commercial. He's honest,
skilled and a very nice guy. He's also MAC certified. His website is:
fan of Brendan
I have given my parents, (who live in Daly City) my old G4 mac and they need a
tech support person who does house calls to help them transfer their data from
an old imac running os9 to this machine and restore the work environment they
had for DSL, email and the text programs they have been using. I have found
great mac help here in Berkeley, but don't know how to find someone for Daly
City or environs.
Mark Mason just did some Mac work, cleanup, explanations, wi/fi,
and was just great -- I think he travels beyond the East Bay. I'm
a real dinosaur and he was quick, thorough, and reasonable. He's
firstname.lastname@example.org, 510 367 8836.
I need to find someone who can help me as needed with various computer
questions and problem-solving, and who will teach me as they go.
I've called a number of people from the archives in the past, and most
seem to prefer to work with companies rather than with ordinary folks
who just need bits of assistance from time to time. I tried one of them
who was competent, but who abandoned me in the midst of some major
trouble in favor of larger jobs. Another one I tried had a quite
disorganized style that didn't work well for me and he took what seemed
like a long time for a pretty basic operation.
Any recommendations? I'm looking for a friendly attitude, plenty of
experience with Macs, up-to-date, efficient, and not exhorbitantly
I highly recommend Jason Webster of MacAssistant. He is
incredibly helpful, professional and knowledgeable about Macs.
I've worked with him a lot, and recommended him to many
friends and relatives. Jason explains things well and he is
very responsive. His phone number is (510) 931-6221 and his
e-mail address is email@example.com. Good luck!
Here's a great guy we've been using for a few years----turned
out to be much better, knowledgeable and cheaper than the
woman I'd been using for several years who left private party
consulting for small business consulting. His name is Clare
Hess and here's his email address: firstname.lastname@example.org
He's reasonable, calm, kind and kind----we live in north
Oakland/Lake Merritt area.Good luck.
Looking for a Mac expert to help with software and hardware issues and networking. I
have a home office in Berkeley and need periodic technical help.
Yaron Rosenthal, a BPN member, of 57 Works can help with both PC
and Mac issues. Plus he's a nice guy. 510 677-5816 or
Ryk Groetchen of windrag.com has been invaluable to my business. He has gotten
me out of pickles that MAC tech help couldn't solve. He is extremely knowledgeable
and patient. You can reach him at www.windrag.com, or support[at]windrag.com. I
can't recommend him highly enough.
We use Mark Mason of FixMacs, (510) 237-5914 or mark[at]fixmacs.net
. We found him through BPN. He offers tech support over the phone
and in the home. He helped us troubleshoot some software
problems and installed a home network for us, so he is good with
the hardware and the software. His manner can be brusque, but he
does a good job and I have no problems with him or his work at all.
I am in need of a Mac guru! My home network
has imloded and I need somebody who really knows their way around
Macs to get everything back up and running. Thanks!
Kyle Leinen worked on our mac (and pc, too, actually) and did a smart, quick job
helping us work through a variety of software and hardware probs. He's based in
Alameda, but I believe he travels. 522-2694. He is ''The Neighborhood Computer
My friend Bo Orloff is fantastic! I have been calling on him for years to get me out of
jams (paper, etc.). He really knows his stuff and is very honest. His email is
obo[at]mac.com or his phone number is 524-1965. He's in N. Berkeley
I highly recommend Kirk Thompson Consulting. Kirk is definitely a Mac
guru, and though he mostly works with design and production
departments, he also helps out home office users as well. Don't know
what his rates run these days, and apparently he's been too busy to
build his website, but you can reach him at info[at]kirkthompson.net. This
guy has gotten me out of many a jam, and he's actually one of those rare
computer geniuses who is a real 'people person', so you'll feel
comfortable with him in your home
If you're looking for help with your Mac computers, please call my husband, JR
Walker. He's been a Mac technician for over 10 years, and can help with all kinds of
problems, such as making your Mac play nicely with your printer and iPod, getting
data off a crashed hard drive, choosing software, or simply helping you get more
comfortable/more efficient in using your Mac. He loves to help people learn to love
their Macs. He's also ''A+ certified'' for PCs.
Call JR Walker at (415) 730-0616 for rates or a consultation.
I would heartily recommend Phoebe Bixler for all things
Macintosh. She's kept my computer(s) and me running well for many
years. She does troubleshooting, training, purchase advice,
installation and upgrades. She's also very sweet! She's based in
Marin, but works in the East Bay and San Francisco. Find her
Phoebe[at]there.net and good luck!
Happy On My Mac
Yaron Rosenthal, a BPN member, works on Macs. He helped me with
an unusual printer issue this past year (hooking up a bulk ink
system) (which would have been difficult for most people) quickly
and with ease. He can do just about any repair or upgrade that
you might need. Phone: 510 677-5816 email: shakalim[at]pacbell.net
timothy coen of coen consulting is great. i've been calling him with my crisis for over
10 years, as have many of my colleagues. he does have a 2hr minimum and isn't the
cheapest in town, so i usually 'save' up all my problems for one big visit. (i've tried
others less expensive but find they're not as efficient.)
his number is: 510.236.2018. his website: http://www.coenconsulting.com/
We use MacCentric Solutions at my (very small) office, and
they've been great. Professional and helpful. I originally found
them on craigslist. http://www.maccentricsolutions.com/
Please consider giving my husband Tyler a ring. He has a Mac
consulting business, MightyMac (mightymacinc.com, 510-520-4973),
and he serves home and small business users throughout the Bay
Area. He used to work for Apple but left to start this business
before the birth of our first child in order to have more
flexibility and time at home. Accordingly he is great about
working around your own schedule (he is willing to come on
evenings and weekends without a surcharge). He is also
extremeley knowledgeable but not stuck in ''geek speak'' - he can
explain problems and solutions in clear, understandable terms.
Most importantly, he takes really good care of his customers;
happily giving lots of phone support and advice. Best of luck
sorting out your computer troubles!
I use Mark Mason- FixMacs (mark[at]fixmacs.net, 510.237.5914 or
510.367.8836-cell) for my Mac. He is very knowledgeable, patient
and extremely well versed in the workings of Mac's.
I've hired other tech people before but have never been as
satisfied with the service until I found Mark on Craig's List. I
have had him create a wireless network for my printer, solve
email problems, help me set up a new computer, and install other
hardware such as external hard drives set up to back-up data
He has made my life so much easier. He also offers consulting
services to small offices and home offices. His prices are very
I wanted to respond to this older post looking for a Mac consultant. Based on the
recommendation your post received, we called Mark Mason at FixMacs. He did a fantastic job
and I highly recommend him if you're still looking for someone. He works over the phone or
by email. He also does housecalls, which is required for certain problems, and charges an
extra $20 for that service. He is worth every penny.
Mark Mason, FixMacs, (510) 237-5914 or mark[at]fixmacs.net
I feel it's my duty to inform members of this list that I had an extremely
experience with Mark Mason of FixMacs (mark[at]fixmacs.net) who was previously
recommended as a Mac consultant. I asked Mark to help me troubleshoot a network
problem on my home office Mac set up that includes an older Mac (9500 with OS
8.6) and a new Mac (G5 w/Tiger). He tried to run a diagnostic program (Tech Tool
Pro) on my old Mac, which crashed while loading, and pretty much killed the
machine. My Mac had run pretty reliably up until then. At this point he blamed my
hardware and software, saying that everything was obviously corrupt -- even
though he had never run his diagnostic program, and I had been using the machine
all morning before his arrival. I finally managed to eject his CD from my computer,
and by this point he was agitated and became verbally abusive. He stormed out of
my house cursing me in earshot of my children and calling me a ''know-it-all''.
Admittedly, I had made a few suggestions about how to approach the problem (after
all it's my system, and I'm familiar with it). I spent two years doing phone tech
support, and have been a successful freelancer for over 12 years, and I believe my
client relation skills are quite good (at least, I have a steady stream of
By the way, I managed to revive my Mac
after several hours of work, and it's running fine again, no thanks to Mark.
I have been reading several posts of folks looking for a little help with
Mac /Internet stuff at home. My friend Clinton is a very family friendly,
sliding scale wiz at all things Mac, a general gear-guy. I can
recommend him whole heartedly. He has helped us with much over the
years. here is a description of some of what he can do.
Macintosh Consultant for individuals and small business.
Clinton Gilbert 510-644-2701
Software and hardware troubleshooting on-site system maintenance application and OS installation / upgrade database design and maintenance using FileMaker Pro hardware installation and troubleshooting, ram installation, email configuration, DSL installation. personal training for general computer skills as well as application
specific needs. Mac OS X migration (switching from Windows), training, and
troubleshooting office-wide Internet and email integration, wired and wireless network design and administration data backup, and recovery procedures virus, and security issues cross-platform network integration Bluetooth and USB synchronization
-References available on request
We need someone to help us clear the hard drive and reboot the system
program on our Macintosh G3 computer. We tried to do it but it just
doesn't work! Does anyone out there have experience with this
machine or a good person to work with? We want to give this computer
to a friend and want to clear our information off of it first. Thanks!
I've had many different Mac computers over the years. I am not
very sophisticated about technology, and have depended on a
consultant who has been amazingly helpful. His name is Rob
Gross. You can reach him at 338-0101 or rgross[at]esoftltd.com.
Happy Mac User
I've hired a guy named James Donahoe that my neighbor referred
me to--both she and her sister have used him to help them with
Mac issues. So far, he's only talked me into buying a Mac, but
he seems incredibly knowledgable regarding Macs, networking,
etc. He seems really honest and helpful and does training as
well. We plan to bring him back when our new machine comes to
do set up, training, etc. He can be reached at: 510-893-1158 or
I responded to another request also. Yaron Rosenthal at 57 Works
is an amazing consultant and I'm sure he will be able to get your
system up and running in no time. He has worked with both PCs
and Macs, and is famliar with the G3. He is also extremely flexible.
He can be reached at 510.677.5816.
So far I have been ripped off at one place and have not trusted the diagnosis of my
laptop at the Mac store in Emeryville and Walnut Creek. It was dropped on the floor
and ever since works just fine except for an annoying loud clicking sound coming
from the speakers. Mac store says it would cost $750- to fix (they believe it is a
speaker problem) Any trustworthy, reasonably priced Mac repair folks out there?
We learned about Bruce McLaughlin in this network, and he has done extraordinary
things for us, Macintosh-wise, over the past year, and now for two friends as well.
He is competent, friendly, affordable (Well, $65 an hour may seem high, but he
works fast and efficiently, and also gives fairly detailed advice by phone without
charge for his clients.) http://bruce.mclaughlin.net/consult.html
I'm writing to you now on my ibook. I bought it at MAC on Shattuck (just south of
University) and have had it repaired there twice. They are COMPLETELY honest,
though repairs aren't necessarily cheap (I'm not saying they're pricier than others --
I don't know, but I doubt it). But you'll sleep better knowing that they are really
good people, from the owner (I think his name is Albert) down to the small staff he
On the last repair, they clearly spelled out the two options I had. I chose the less
expensive course, knowing what the risks might be.
I'm looking for a computer consultant who works with Macs to do
troubleshooting with our networked home office computers.
Anyone have experience with
someone they can recommend? Thanks.
I don't have a name for you, but I recommend you and anyone who
has a Mac consider joining PlanetMUG. Go to
http://www.planetmug.org/ to download the software for accessing
the BBS. You can join for a month (I think) for free, with
read-only access. Joining is only $25/yr with 3 hours/day access.
There are tons of experts who read and post daily. (This is the
phoenix from the ashes of BMUG.) Great group, great community,
I highly recommend Ray, who's a Mac consultant that I've used in the past for
various computer problems including networking. He's very knowledgeable in
all aspects of Macs. I've recommended him to friends and they all were very
happy with his work. His rates are very reasonable too. Contact him at
rvw AT mac.com to see if he can help you out. I should add that even if he
doesn't immediately know the answer to a problem/situation, he can usually
figure things out fairly quickly.
I recommend Coen Consulting, a small computer consulting group
headed by Tim Coen. I have not personally worked with Tim
(although I have spoken to him on the phone - seems very nice) as
he has sent another technician, Kirk, to do the work at my home
office. I have a small graphic design business with 2 macs
networked, as well as an airport for my husband's laptop. Kirk has
worked on my machines twice, and both times I was very pleased
with his services. He completely cleaned & streamlined my
machines, upgraded their systems, set up my network, solved an
annoying dsl problem that even the dsl company tech people
couldn't fix, and set up the airport. I am not running system X
yet, but I know that Kirk has much experience with it, and I will
probably call on him to help me when I am ready to upgrade.
They are not cheap, but they are good and fast. They charge $80 an
hour, (although I haven't used them in a while and don't know if
their rates have gone up) and I think they have a minimum charge
of one hour. Their phone number is 510.236.2018. Good luck!
fellow mac enthusiast
I have a Mac that is sometimes in need of work and Brian Mckennon is
always available, with a flexible schedule and GOOD! He comes with a
diagnostic kit and knows just what needs to be done. Call him at (925)
To the person requesting a computer consultant: I recommend Clare
Hess. I found him through Craig's List, and he set up a complicated Mac
system that another consultant was unable to figure out. He is friendly
and reasonably priced for consumers, (510) 912-7591. (And if it turns out
he's unfamiliar with your photo software, I'm sure he could recommend
someone who is.)
Sarah in Oakland
Does anyone know of a reliable and reasonably priced
Mac consultant who will come to the house. I need
someone to help me with software and networking issues.
I have gone as far as I can go with techs over the
phone and self help books. I used to have a good person
but he is no longer in business.
MarkHayden at Mac.com
I have used Paul Anshus for a number of years now and he is great. His
company is called Teknights and the number is 510-444-8323. He works with
Macs and PCs. He is busy and has recently decided to downsize and now he
does all the work personally so that he can be confident that the quality
meets his standards.
Try Wildwood Group, (510 336-1636. They are based in Oakland and have done extensive work on home and small business computing systems. Very familiar with Apple product. Strong knowledge of networking options to suit your needs.
You could try calling BMUG (Berkeley Macintosh Users Group) , they are the
biggest group of Mac and Apple folks around, their number should be in the
Berkeley phone book. If they can get the files from the old Apple disks
to new Mac disks it should be easy to get them onto a PC. The problem may
come with formatting, depending on the program used to create the files it
may be tricky to get any formatting, footnotes etc, though it should be
possible to recover any straight text.
Hope this helps,
this page was last updated: Oct 20, 2012
BPN is now a 501(c)(3) non-profit and we are transitioning to a new website during
The opinions and statements expressed on this website
are those of parents who subscribe to the
Berkeley Parents Network.
Disclaimer & Usage for
information about using content on this website.
Copyright © 1996-2015 Berkeley Parents Network