About the BPN Website
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About the BPN Website
BPN does not accept reviews for the website in the way that yelp.com and
similar sites do.
The BPN website is an archive of selected discussions from the BPN newsletters,
which are emailed to subscribers only - more info Here.
All of the reviews on the website were first published in a BPN
newsletter in response to a question from a BPN subscriber. Later, these
reviews were archived to the website. Note that BPN also does not accept
unsolicited reviews for the newsletters - see this page for details.
See How does it work? and
How do I post a message to one of the newsletters?
for more information about posting reviews to the BPN newsletters.
Note that many reviews from the newsletters are eventually archived
to the website, but this is not automatic.
See Is there an archive for past newsletters? for details.
All the reviews and advice on the BPN website appeared originally
in an email newsletter sent to subscribers of the Berkeley Parents
Network. Members can post a question in a newsletter, and other
members post replies in subsequent newsletters. See
How does it work? for more info
about this. Later, selected discussions are archived to the website
in order to make them available to everyone.
Once a review has been archived to
the BPN website, we will only remove it under these conditions:
BPN does not remove reviews from the website for any other reason.
- The review contains factual errors.
If a review is later found to be factually incorrect
BPN will remove it. For example, a subscriber's review
inadvertently described a business as providing a service that it does
not actually provide.
- The review doesn't meet BPN policy.
Examples of this include: a) A review that doesn't meet BPN's
Negative Review Policy;
b) A critical review that appeared to come from a client but
was later determined to have been written by a disgruntled employee;
c) A favorable review that is later determined to have been posted
by the business owner.
- The review is for a business that is no longer taking new
clients or has closed or moved out of the area.
Please contact us if your business is reviewed on the
BPN site and you'd like us to remove the review so people are not
- The reviewed business does not want to appear on the BPN website.
The business (or school, class, etc.) that was
reviewed can request BPN to remove ALL reviews of them from our website
and not accept further reviews.
This is usually because of
a negative review on the BPN website, but occasionally businesses do not
want public exposure and ask to be removed.
See the Negative Review Policy for
more information about how to request the removal of a negative review.
Note: the business itself must request this, not the person who wrote the review,
because all reviews of the business will be removed, not just the
Please contact us if your business is reviewed on the
BPN site and you'd like us to remove a review.
Why we have this policy:
- Sometimes subscribers post a favorable review for a business or school,
and some months or years later want to withdraw it, at times to "get back" at the
business because of some conflict they are now having. Opinions can change over time,
but it isn't fair to the business to re-write the past and retroactively withdraw good reviews.
If you posted
a favorable review in the past, and it later turns out that the product or service was not as
great as you thought, you should instead post a follow-up review the next time
someone asks about this type of business.
- Occasionally, businesses have pressured their clients to retract an unfavorable
review from the BPN website. However, negative reviews can only be removed under
the conditions of the Negative Review Policy. Any
reviews removed under this policy
must be at the request of the business itself. All reviews
of the business will be removed from the BPN website.
BPN does not remove unflattering reviews while
retaining the good reviews of a business,
except in the very uncommon event that the
negative review does not meet BPN policy.
Most businesses, schools, etc. that are reviewed on the BPN website have
many more good reviews than bad reviews, and it may not be in the
business' best interests to remove all reviews. Therefore, it is the business itself
that must make a request under the Negative Review Policy, not
the person who posted the review.
Note: If a review needs to be corrected, such as an incorrect
business name or phone number, or a review that does not meet
BPN policy, please send us an email.
We do our best to correct errors on the website, but keep
in mind that the BPN website is managed by volunteers, so we can't guarantee
Is there an archive for past newsletters?
The BPN website is an archive of selected discussions from
some of the newsletters. We don't archive entire newsletters to the website.
(See Why don't you archive? for details.)
But we do archive selected discussions from the following newsletters
as time permits:
Recommendations, House & Garden, Schools,
Postings from the other newsletters - Childcare, Announcements, and
Marketplace - are not archived because they go out of date so quickly.
See How does it work? for
We try to keep the most asked about topics up to date on the
website, but there
may be a delay of months or even years before they are archived.
Some discussions are never archived.
To find out which topics have been archived and which
haven't, see the List of Topics,
which also shows
what is on the To-Do list to be archived next. If
there is a topic you'd like to see archived, please
send us an email and tell us the topic.
Note that we cannot usually accommodate requests from businesses asking us to archive favorable
reviews that have appeared in the BPN newsletters. Our priority
is topics that member parents most frequently ask about, as explained
in the next section.
Our priority is archiving topics that our subscribers most frequently ask about.
Popular topics include schools, pediatricians, and parenting advice.
When we see a number of questions about the same topic posted to one
of the newsletters, we try to archive
that topic to get it up to date on the website. Topics that
are asked about infrequently tend not to be updated as often.
Some types of postings are not archived to the website at all,
even for popular topics. These include
reviews posted by the business itself, or by friends and
family members of the business.
See What's New
for recently archived discussions, and List of Topics which shows
what is on the To-Do list to be archived next for each newsletter.
We don't archive entire newsletters to the website. See the previous question
- Is there an archive for past newsletters?
for more info.
Why isn't my recommendation on the website?
Recommendations that appear in the newsletters are not automatically
updated to the website. We do archive the most asked-about topics as we
have time. Other reviews may not appear at all, or it
may be months or years before they appear.
See Is there an archive for past newsletters? for details.
How can I get a listing on your website?
BPN is a parent-to-parent email network. We don't accept advertising and we do not
maintain listings for businesses.
The postings about businesses that you see on our website originally appeared in one of
our email newsletters. They were reviews sent in by members in response
to a question from another member. The website is an archive of these
How does the Parents Net work?
for details about this process.)
If you're a local parent, or you work with children, you can join the mailing list
here. Members are permitted to
post some kinds of messages about their businesses that
are geared toward parents and children. However, these announcements are
not archived to the website. For more information, see
How can I let local parents know about my business?
How can I add my school to your listing?
The reviews of schools and preschools on our website are not meant
to be a complete directory of local schools. They appeared originally
in one of our email newsletters in response to a question from another parent,
and were later archived to our website.
See How does the BPN work?
for details about this process.
However, over the years, parents on our subscriber list have
posted recommendations for most of the schools in our area.
Because our archive of school reviews is
now so close to being an exhaustive list of all schools in the area,
we have begun to include local schools in our lists
even though they have not been reviewed in BPN newsletters. Therefore,
if your school isn't listed, and it is in the Bay Area,
please send us an email with the name of your school, address,
and website, and we'll add it to our website.
Please note!! this applies only to schools; it does not
apply to extra-curricular activities and classes
such as dance, music, art, martial arts, etc.
How can I contact the person who recommended X on the website?
We are sorry but we don't have any info about the person.
Recommendations that you see on the website originally appeared in one
of our newsletters, which are emailed to subscribers only. When people
post to the newsletter, they often include their names, phone numbers,
and email addresses so other members can contact them. However, when
we archive the recommendations to the website, we remove all contact
info and last names from the messages in order to protect the privacy
of our members. Therefore, we have no record of the person who posted and
we cannot provide anything more than what
you see online.
Please be aware that BPN is run by volunteers, so our website is not
updated with any reliability or regularity. We are not able to update
reviews on our website that contain out-of-date information.
However, we do try to remove reviews that are resulting in
wrong-number phone calls (see the next question) or reviews
for businesses that do not want calls from people who find them
on the BPN website.
If you are no longer in business, or you don't want your business
recommended on the BPN website,
please send us email with the URL (webpage address) that your review
appears on, and we'll remove it.
Click here to send us email.
Please see Negative Reviews on the website if there
is a bad review of your business on the BPN website.
BPN is a volunteer-run resource and we
are not able to keep phone numbers and email addresses
up to date for the many businesses that have been
recommended over the years. We do try to
remove incorrect phone numbers, though. If you are
getting "wrong number" phone calls because of a phone
number on our website, please
Click here to send us an email.
Why aren't there many resources on your web site for people who
live ouside of Berkeley/Oakland/Albany?
Few of our subscribers live outside of this area. When we do get
requests for other areas, we rarely get responses.
For details, see What is the geographic area for BPN postings?.
We can't guarantee that all the reviews on the BPN website are really
legitimate reviews from satisfied local parents. But this is our goal.
We do make an effort to minimize self-promotion on our website. Here's how:
BPN is a free, parent-run resource that depends on the selfless contributions
of very busy parents. Therefore, we take mis-use of the BPN very seriously.
- BPN does not accept advertising or depend on grants or contributions
from businesses, schools, etc. Therefore, BPN has no incentive to favor
some businesses over others.
- Reviews can only be posted by BPN subscribers. We only accept
subscriptions from people who live locally and are either parents,
or they work with children's issues or parenting issues. Subscribing
to BPN means daily emails, some quite lengthy, so there is overhead
involved in being a BPN subscriber.
- All reviews must be posted in response to a
question from another subscriber that has appeared in a recent
newsletter. We do not accept Unsolicited Reviews in the style of Yelp and other consumer review sites. This means that we only accept
a review for a business if a subscriber has posted a request for
reviews of that type of business.
- Business owners who are eligible to subscribe to BPN may recommend
their businesses in response to a request, but these are not archived to the
website. We only archive reviews from BPN
subscribers who have first-hand experience with the business they are
recommending. We also do not archive reviews from friends, family members,
- It is technically possible for a business owner to subscribe to BPN,
and then post a review of herself, posing
as a satisfied customer. We do not think this happens very often, but
we do occasionally receive complaints from subscribers or website
users about this, and we always investigate.
When we determine that a business has done this, we unsubscribe the
person who posted, and remove all reviews of the business from
the BPN website. We do not accept further reviews of the business.
- All postings are reviewed by a BPN volunteer moderator before they are included in
the newsletters to make sure they meet BPN policy.
Postings are reviewed again by the website administrator before
they are archived to the website. Moderators and administrators
read hundreds of postings a week, and most have years of experience on
the BPN, so we can detect patterns that
indicate questionable postings. Volunteers have access to
names and email addresses even on anonymous postings, and may
review past postings from the same name or email address
this page was last updated: Oct 16, 2012
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