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List of Current Delivery Problems

Berkeley Parents Network > Help & Frequently Asked Questions > List of Current Delivery Problems


This page shows email services that are either blocking or delaying delivery of BPN newsletters to all their customers. There is a list of older delivery problems here.
See also: Recently Mailed Newsletters and FAQ: Newsletter Delivery Problems.
alamedanet.net No current problems - occasional delivery delays in the past
albanyca.org Occasionally blocks a newsletter
8/31/2012 Teens: 554 rejected due to spam content
aol.com AOL has occasionally blocked newsletters in the past (see this page)
att.com No current problems - has occasionally blocked newsletters in the past (see this page)
berkeley.k12.ca.us No current problems - has occasionally blocked newsletters in the past (see this page)
berkeley.edu [Jan 31, 2013] Blocking some newsletters
bMail, which is managed by google, is blocking some BPN newsletters at the server because it thinks they are spam. This means the mail is never delivered to your berkeley.edu account. Neither the sender (BPN) nor the recipient (you) is being notified when mail is blocked. We reported this to bConnected at UC Berkeley on Jan 31, but as of Feb 5 we still have not been told whether it's been resolved. In the meantime, if you don't receive your BPN newsletter (actual mail dates here), you should still check your Spam folder first per the instructions below in the gmail.com section. If you don't find it there, assume that bMail blocked it. So far we have confirmed two newsletters that were blocked: Recommendations2 dated Jan 26 (mailed on Jan 30) and Advice Given [A-L] dated Feb 1 (mailed Feb 4)
cspberkeley.com Often blocks BPN newsletters
1/23/2013 Marketplace: "Message rejected as spam by Content Filtering"
1/21/2013 Childcare: "Message rejected as spam by Content Filtering"
ccsf.edu Frequently blocks BPN newsletters
1/29/2013 Advice Wanted: "554 rejecting banned content"
11/21/2012 Marketplace: "554 rejecting banned content"
11/19/2012 Recommendations: "554 rejected due to spam content"
10/5/2012 Marketplace: "554 rejected due to spam content"
6/9/2012 Announcements: "554 rejected due to spam content"
3/5/2012 Recommendations: "554 rejecting banned content"
3/2/2012 Advice Given [A-L] "554 rejecting banned content"
columbia.edu Sometimes blocks a newsletter as "unsolicited bulk mail"
1/16/2013 Announcements: "554 5.7.1 This message appears to be unsolicited bulk mail"
11/16/2012 Advice: "554 5.7.1 This message appears to be unsolicited bulk mail"
For earlier problems, see this page.
comcast.net Frequently blocks all further mail from BPN
2013 Latest block: Feb 14, ... last blocks:
2013: Jan 3 (Welcome message to new members)
2012: Dec 19, Nov 29, Oct 22, Oct 3, Aug 23, Apr 30, Mar 15, Feb 4, Jan 3, 2011: Dec 29, Nov 14
Every month or so, Comcast starts blocking all BPN newsletters. This has been going on since 2006 (see Comcast Problems) and there doesn't seem to be a way for Comcast customers to remedy this, despite extended correspondence with Comcast. The blocking continues until someone fills out Comcast's form. If you notice you are not receiving your BPN newsletters, please fill out Comcast's "Blocked Provider Request Form" here: http://www.comcastsupport.com/Forms/NET/blockedprovider.asp Domain = berkeley.edu and IP address = 169.229.248.172
BPN recommends using some other email service besides Comcast.
cwtherapy.com Occasionally blocks a newsletter

Advice Given A-L "(reason: 554 5.7.1 The message from () with the subject of (Advice Given [A-L] Feb 1, 20...hes a profile the Internet community may consider spam. Please revise your message before resending.)"
earthlink.net Multiple copies of newsletters
Some Earthlink customers are reporting that they are receiving 2-6 copies of the same newsletter.
Dec 2010: we are still receiving reports of this problem. Earlier reports go back to March 2007. Solution (thanks to BPN subscriber Debra M in March 2008): "The problem involves an email corruption at earthlink that replicates email. Members should delete all of the BPN newletters that are in the inbox and deleted folders, and see if that fixes the problem."
fpcberkeley.org Often blocks a newsletter
1/23/2013 Marketplace: "Message rejected as spam by Content Filtering"
1/21/2013 Childcare: "Message rejected as spam by Content Filtering"
1/16/2013 Schools newsletter: "Message rejected as spam by Content Filtering"
11/23/2012 Advice Given [M-Z] "Message rejected as spam by Content Filtering"
Oct 17, 2012 Markeplace: "Message rejected as spam by Content Filtering"
gmail.com Frequently tags newsletters as spam, especially Childcare newsletter
gmail regularly misidentifies BPN newsletters as spam. You will find missing newsletters in your Spam or Trash folder.

To prevent your BPN newsletters from going into gmail's Spam folder:

  1. Login to your gmail account at gmail.com
  2. Find a BPN newsletter and open it (you might find one in Spam)
  3. Click the "More" button at the top and select "Filter Messages Like These"
  4. A box should appear that has "bpn_admin@lists.berkeley.edu" in the "From" field. If it is not already there, put it there.
  5. Click on "Create filter with this search" (this will take you to the next screen)
  6. Check the box labelled "Never send it to Spam"
  7. Click "Create Filter"
This tells gmail to never send mail to the Spam folder if it comes from bpn_admin@lists.berkeley.edu.

Many thanks to subscribers Becky S., Loren B. and Liza L. for reporting this!

hotmail.com No current problems but hotmail has set up a block on BPN newsletters in the past. See old delivery problems for details.
lookingglass.org Occasionally blocks a newsletter
1/29/2013 Advice Wanted: "Your email is considered spam (10.60 spam-hits)"
mdusd.k12.ca.us and mdusd.org Occasionally blocks a newsletter
8/31/2012 Teens: 554 rejected due to spam content
me.com/mac.com Occasionally blocking newsletters as spam
Oct 2012: subscribers are reporting missing Childcare newsletters. Check your Spam/Trash folders and the spam settings on your email account. Also see the gmail problem above.
medamerica.com Occasionally blocks a newsletter
1/16/2013 Schools newsletter: "Contains Offensive Language"
pol.net Frequently blocks a newsletter
1/27/13: after multiple unsuccessful attempts to deliver BPN newsletters, six pol.net addresses have been removed from the BPN mailing list.
1/17/2013 Recommendations: Action: failed Status: 4.4.7
1/16/2013 Schools newsletter: "reason: 550 5.4.1 Relay Access Denied"
richmond.ca.us Occasionally blocks a newsletter
9/14/2012 Teens: "554 rejecting banned content"
8/31/2012 Teens: "554 rejected due to spam content"
sbcglobal.net No current problems. See this page for the occasional past problems.
stmarys-ca.edu Occasionally blocks a newsletter
8/31/2012 Teens: 554 rejected due to spam content
tusd.net Frequently blocks newsletters
2/1/2013: addresses removed from the list after too many bounces
ucsf.edu Frequently blocks newsletters
1/29/2013 Advice Wanted: 550 5.7.1 Requested action not taken: message refused
1/25/2013 Advice Given [M-Z]: Requested action not taken: message refused
11/23/2012 Advice Given [M-Z]: 550 5.7.1 Requested action not taken: message refused
11/16/2012 Advice newsletter: 550 5.7.1 Requested action not taken: message refused
8/31/2012 Teens: 554 rejected due to spam content
7/18/2012 Advice Wanted: 550 5.7.1 Requested action not taken: message refused
4/20/2012 Advice Given [M-Z] 550 5.7.1 Requested action not taken: message refused
8/2/2011 Advice Wanted: 550 5.7.1 Requested action not taken: message refused
1/26/2011 Marketplace: 550 5.7.1 Message rejected as spam by Content Filtering.
wccusd.net Occasionally blocks a newsletter
8/31/2012 Teens: 554 rejected due to spam content
yahoo.com Occasionally blocks a newsletter
Occasional delivery delays of up to two days.
11/2/2012 Advice Given: "Remote host said: 554 Message not allowed - [299] [BODY]"

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this page was last updated: Feb 14, 2013


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