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List of Current Delivery Problems

Berkeley Parents Network > Help & Frequently Asked Questions > List of Current Delivery Problems


This page shows email services that are either blocking or delaying delivery of BPN newsletters to all their customers. There is a list of older delivery problems here. See also: Recently Mailed Newsletters and FAQ: Newsletter Delivery Problems.

aol.com Blocking or delaying many newsletters
Below are some examples (not all are listed)
11/24/2013 Welcome to New Members
10/9/2013 Marketplace

Rejecting netscape.net addresses
AOL has occasionally blocked newsletters in the past (see this page)

astound.net Blocking some newsletters
9/2/2014 Childcare "579 message content is not acceptable here"
8/6/2014 Marketplace "579 message content is not acceptable here"
5/1/2014 Recommendations "579 message content is not acceptable here"
12/11/2013 Marketplace "579 message content is not acceptable here"
11/6/2013 Marketplace "579 message content is not acceptable here"
(For past problems see this page)
att.net Delivering some BPN newsletters as an attachment - See yahoo instructions below
berkeley.edu Occasionally tags newsletters as spam, despite creating a "not spam" filter
Check your Spam folder for missing newsletters. To create a "not spam" filter, see instructions below for gmail.
comcast.net Frequently blocks all further mail from BPN
2014: no blocks this year as of June, fingers crossed
2013: Latest blocks: May 2 (Announcements) Apr 15 (Recommendations) ... last blocks: Jan 3, Feb 14 (Welcome message to new members)
2012: Dec 19, Nov 29, Oct 22, Oct 3, Aug 23, Apr 30, Mar 15, Feb 4, Jan 3, 2011: Dec 29, Nov 14

Every month or so, Comcast starts blocking all BPN newsletters. This has been going on since 2006 (see Comcast Problems), despite extended correspondence with Comcast tech support. If you notice you are not receiving your BPN newsletters, please fill out Comcast's "Blocked Provider Request Form" here: http://www.comcastsupport.com/Forms/NET/blockedprovider.asp Domain = berkeley.edu and IP address = 169.229.248.172 We recommend using some other email service for your BPN subscription.

cwtherapy.com Sometimes blocks newsletters
8/8/2014: Advice Given [A-L] "The message with the subject of (Advice Given [A-L] Aug 8, 20...hes a profile the Internet community may consider spam. Please revise your message before resending."
earthlink.net Multiple copies of newsletters
Some Earthlink customers are reporting that they are receiving multiple copies of the same newsletter, as many as 30. As of April 2014, we are still receiving reports of this problem. Earlier reports go back to 2007.

Solution (thanks to BPN subscriber Debra M in March 2008): "The problem involves an email corruption at earthlink that replicates email. Members should delete all of the BPN newletters that are in the inbox and deleted folders, and see if that fixes the problem."

gmail.com Frequently tags newsletters as spam, especially Childcare & Marketplace
gmail regularly misidentifies BPN newsletters as spam. You will find missing newsletters in your Spam or Trash folder. If you don't find them there, check your "All Mail" folder, using the actual mail date on This Page.

To prevent your BPN newsletters from being tagged as spam by gmail:

  1. Login to your gmail account at gmail.com
  2. Find a BPN newsletter and open it (you might find one in Spam)
  3. Click the "More" button at the top and select "Filter Messages Like These"
  4. A box should appear that has "bpn_admin@lists.berkeley.edu" in the "From" field. If it is not already there, put it there.
  5. Click on "Create filter with this search" (this will take you to the next screen)
  6. Check the box labelled "Never send it to Spam"
  7. Click "Create Filter"
This tells gmail to never send mail to the Spam folder if it comes from bpn_admin@lists.berkeley.edu. Many thanks to subscribers Becky S., Loren B. and Liza L. for reporting this!
hotmail.com No current problems but hotmail has set up a block on BPN newsletters in the past. See old delivery problems for details.
netscape.net See aol.com
rocketmail.com Delivering some BPN newsletters as an attachment - See yahoo instructions below
sbcglobal.net Delivering some BPN newsletters as an attachment - See yahoo instructions below
ucsf.edu Frequently blocks newsletters
8/22/2014: Parents of Teens: 554 rejected due to spam content
7/26/2014 Recommendations2: 554 rejected due to spam content
7/24/2014 Announcements: 554 rejected due to spam content
7/25/2014 Teens: reason: 554 rejected due to spam content
yahoo.com Treats some newsletters as attachments (blank body)
Yahoo is incorrectly identifying some BPN newsletters as having an attachment and does not display the body of the mail. BPN newsletters do not have attachments - they are mailed as plain text.

(May 2014) att.net and sbcglobal customers are reporting this problem also (July 2014) also rocketmail

(April 2014) Tricia (with an sbcglobal address) wrote:
- Go to the gear icon
- Scroll down to mail options
- Scroll down to advanced settings, click "basic" and save.

(Jan 2014) Emily L. wrote: "For some aggravating reason Yahoo is not letting me switch to basic view, but I *am* able to view the newsletter on my iPhone."

(July 2013) Marie S. wrote: "I wanted to let you know that I have been experiencing the periodic problem reported on BPN with the newsletter showing up as an attachment and have not found the suggestion of using preview pane to work However, I have been able to view the newsletter successfully on my ipad mail (using the app not the browser), so maybe that will help as an alternate suggestion."

(May 2013) To read your newsletter at mail.yahoo.com, you'll need to use the "Preview Pane", which is available by switching the new yahoo back to the Basic version:
- Click on the gear icon in the upper right-hand corner
- Choose "Settings"
- Click "Viewing Email"
- Mail version click "Basic"
- Click "Save"
You will now see the body of the BPN newsletter in the preview pane.

Delays delivery of newsletters
yahoo frequently holds up delivery of mail for as much as 24-48 hours.

see also: old delivery problems

ymcaeastbay.org Blocking many newsletters 8/7/2014: Marketplace: "(reason: 554 Email quarantined by filter. Release it at www.death2spam.net..."
7/23/2014 Marketplace: "(reason: 554 Email quarantined by filter. Release it at www.death2spam.net/..."


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this page was last updated: Sep 1, 2014


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