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List of Current Delivery Problems
|aol.com||no current problems, but AOL has occasionally blocked newsletters in the past (see this page)|
|astound.net||Occasionally Blocks Newsletters For past problems see this page|
|att.net||Delivering some BPN newsletters as an attachment - See yahoo instructions below|
Occasionally tags newsletters as spam, despite creating a "not spam" filter
Check your Spam folder for missing newsletters. To create a "not spam" filter, see instructions below for gmail.
|comcast.net||Prior to 2014, blocked all mail from BPN. No problems currently. See Comcast Problems|
Sometimes blocks newsletters
8/8/2014: Advice Given [A-L] "The message with the subject of (Advice Given [A-L] Aug 8, 20...hes a profile the Internet community may consider spam. Please revise your message before resending."
Multiple copies of newsletters
Some Earthlink customers are reporting that they are receiving multiple copies of the same newsletter, as many as 30. As of April 2014, we are still receiving reports of this problem. Earlier reports go back to 2007.
Solution (thanks to BPN subscriber Debra M in March 2008): "The problem involves
an email corruption at earthlink that replicates email.
Members should delete all of the BPN newletters
that are in the inbox and deleted folders, and see if that fixes the
Frequently tags BPN newsletters as spam
gmail regularly misidentifies BPN newsletters as spam. You will find missing newsletters in your Spam or Trash folder. If you don't find them there, check your "All Mail" folder, using the actual mail date on This Page.
To prevent your BPN newsletters from being tagged as spam by gmail:
|hotmail.com||No current problems but hotmail has set up a block on BPN newsletters in the past. See old delivery problems for details.|
August 2015: Getting a lot of complaints from mac.com subscribers that they are not receiving newsletters, and they do not find them in their spam folder. This suggests that mac.com is blocking newsletters at the mail server and not delivering them, probably they are being mis-identified as spam. One subscriber said she talked to mac.com technical support, and she was advised to use icloud.com rather than mac.com. She did report receiving the next newsletter after changing her address to that. Try that, or just use a different email account for BPN.
Multiple copies of newsletters
July 7, 2015: A number of Mindspring subscribers have reported receiving multiple copies of yesterday's Advice Wanted newsletter, as many as 11 copies. This sounds similar to the earthlink problem described above. Contact mindspring tech support.
|rocketmail.com||Delivering some BPN newsletters as an attachment - See yahoo instructions below|
|sbcglobal.net||Delivering some BPN newsletters as an attachment - See yahoo instructions below|
Treats some newsletters as attachments (blank body)
Yahoo is incorrectly identifying some BPN newsletters as having an attachment and does not display the body of the mail. BPN newsletters do not have attachments - they are mailed as plain text.
(July 2014) att.net, rocketmail, and sbcglobal customers are reporting this problem also
(April 2014) Tricia (with an sbcglobal address) wrote:
(Jan 2014) Emily L. wrote: "For some aggravating reason Yahoo is not letting me switch to basic view, but I *am* able to view the newsletter on my iPhone."
(July 2013) Marie S. wrote: "I wanted to let you know that I have been experiencing the periodic problem reported on BPN with the newsletter showing up as an attachment and have not found the suggestion of using preview pane to work However, I have been able to view the newsletter successfully on my ipad mail (using the app not the browser), so maybe that will help as an alternate suggestion."
(May 2013) To read your newsletter
at mail.yahoo.com, you'll need to use the "Preview Pane", which is available
by switching the new yahoo back to the Basic version:
Delays delivery of newsletters
see also: old delivery problems
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BPN is now a 501(c)(3) non-profit and we are transitioning to a new website during 2015: BerkeleyParentsNetwork.org