What to do if you didn't get your newsletter(s) ...

1. Check the List of Newsletters Mailed to see if the newsletter you are expecting has actually been mailed. Allow a few hours for your mail service to deliver the mail (some email services like yahoo delay mail for 24-48 hours.)

2. Check the List of Delivery Problems to see if your email service is reporting any delivery problems to BPN.

3. Make sure that your email address is on the BPN list. See the section below How can I find out if I am still subscribed?

4. If your email address is not on the list:

• If you subscribed more than 5 days ago, and you've never received any newsletters, then you either gave us an invalid email address (you'll need to subscribe again), or you didn't meet the requirements for joining the list (see who can join the list?). If you subscribed 5 or fewer days ago, then we probably have not processed your subscription yet.

• You may be on the list under some other address. Many people continue to receive BPN at their old addresses without realizing it because it is forwarding to their new address. Please try any email addresses you've used in the past. You can change your address here.

• Your email service may have refused delivery of one or more BPN newsletters because it thinks BPN newsletters are spam. If you are repeatedly being dropped from the list, and you have email with an email service that is not widely used, you should either talk to your technical support, or subscribe under a different email address.
5. If your email address is on the list:

   • BPN newsletters are being mis-identified as spam by your email service. Check your Spam/Junk/Trash folder for the missing newsletter(s). If you don't find them, check your spam settings: are you automatically deleting mail that is tagged as spam?

   • Did you check to see if your email service is on the Delivery Problems list?

6. If you've checked steps 1-5 above, and you are subscribed, but you still don't know why you aren't getting all your newsletters, you need to contact technical support at your email service. We are mailing newsletters to you, but something is happening to them before they get to you. This is a problem that is happening at your email service, and there isn't anything BPN can do. Sorry! The only thing we can suggest is that you use some other email account, and fill out the Change of Address form to change you address on the BPN list.

My newsletter was cut off mid-way through

• Click "More Options" and then "Show Original." (gmail user)

• Click "View Source"
  "In the right-hand corner of each message there is a [View Source] link and it does display all the text." (comcast user)

• Click "View" (users from AOL, unex.berkeley.edu , portoakland.com, ggu.edu)

I am getting more than one copy of each newsletter

When are the newsletters mailed out?

Why does my newsletter arrive so late?

How can I find out if I am still subscribed?

Why did I drop off the list?

If you did not submit an unsubscribe request, then your address was removed because we were unable to deliver BPN newsletters to you. This could be a problem with your email service - check the List of Current Delivery Problems to see if your email service is listed. If you recently changed your email address, you may have mis-typed your new email address. Or, your email service may be blocking BPN newsletters because it thinks they are spam. Or your email service may have reported that your email account was disabled, or that your account is over quota and new mail is not being accepted.

Please see What to do if you didn't get your newsletters above for details about how to troubleshoot this problem.

I am getting some newsletters but not all of them

1. The newsletter you are expecting has not been mailed yet. See the List of Recently Mailed Newsletters.
2. Some of the newsletters are being blocked by your spam filter (see Junk mail and spam filter settings)
3. The missing newsletters were overlooked or accidentally deleted (see the List of Recently Mailed Newsletters)

Junk mail and spam filter settings

If you are sure that you are on the subscriber list (see this page) but you still are not receiving all the newsletters listed on this page, then the problem is a spam filter on your account.

1. Look for the missing newsletter in a folder called "Trash" or "Spam" or "Junk" or "Bulk".
2. If you find it there, change your spam settings - they may be too strict.
3. Some email services allow you to add "safe" senders to a "white list." See the next section.
4. If you don't find the missing newsletters, check your spam settings to see if you are automatically deleting mail identified as spam.
5. Some email services run spam filtering on all incoming mail before it is delivered to users' mailboxes. They may not notify customers about emails that were filtered out. Comcast does this. Check the List of Current Delivery Problems.

What is BPN's email address for my spam blocker?

Note: Some spam services work by intercepting all mail to their clients and then notifying the sender (i.e., BPN) that they must fill out a form before their mail can be delivered. BPN is not able to do this, because newsletters are mailed by a computer program, not a human. Also, we have too many subscribers to take individual actions like this. Therefore, if you use a service like this, you will need to make sure to add BPN to the list of approved addresses.