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Newsletter Delivery Problems
Berkeley Parents Network >
Help & Frequently Asked Questions >
Newsletter Delivery Problems
What to do if you didn't get your newsletter(s) ...
- Check the List of Newsletters Mailed to see if
the newsletter you are expecting has actually been mailed. Allow a few
hours for your mail service to deliver the mail (some email services
like yahoo delay mail for 24-48 hours.)
- Check the List of Delivery Problems to
see if your email service is reporting any delivery problems to BPN.
- Make sure that your email address is on the BPN list.
See the section below How can I find out if I am still subscribed?
- If your email address is not on the list:
- If you subscribed more than 5 days ago,
and you've never received any newsletters, then
you either gave us an invalid email address (you'll need to
or you didn't meet the
requirements for joining the list (see who can join the list?). If you subscribed 5 or fewer days ago, then
we probably have not processed your subscription yet.
- You may be on the list under some other address. Many people
continue to receive BPN at their old addresses without realizing it
because it is forwarding to their new address. Please
try any email addresses you've used in the past. You can change your
- Your email
service may have refused delivery of one or more BPN newsletters
because it thinks BPN newsletters are spam.
If you are repeatedly being dropped from the
list, and you have email with an email service that is not widely used,
you should either talk to your technical support,
or subscribe under a different email address.
If your email address is on the list:
- BPN newsletters are being mis-identified as spam by your email service.
Check your Spam/Junk/Trash folder for the missing newsletter(s).
Check your spam settings: are you automatically deleting mail
that is tagged as spam?
- BPN newsletters are in some other folder based on a mail filter
- Did you check to see if your email service is on the
Delivery Problems list?
If you've checked steps 1-5 above, and you are subscribed, but
you still don't know
why you aren't getting all your newsletters, you need to contact
technical support at your email service. We are mailing newsletters
to you, but something is happening to them before they get to you.
This is a problem that is happening at your email service, and
there isn't anything BPN can do. Sorry! The only thing we can suggest
is that you use some other email account, and fill out the
Change of Address form to change
you address on the BPN list.
My newsletter was cut off mid-way through
This is a problem with the mail software you use. It is not
letting you view the entire email. Here are some suggestions
we've received from subscribers about various solutions:
- Click "More Options" and then "Show Original." (gmail user)
- Click "View Source"
"In the right-hand corner of each message there is a [View Source] link and it does display all the text." (comcast user)
- Click "View" (users from AOL, unex.berkeley.edu , portoakland.com, ggu.edu)
I am getting more than one copy of each newsletter
This is an ongoing problem for Earthlink subscribers, and you'll
need to contact Earthlink - there is nothing BPN can do. See
Current Delivery Problems for
more information about this.
If you do not use Earthlink, but you are receiving more than
one copy of each newsletter,
please send us an email and we'll check to see if
you are on the list more than once.
When are the newsletters mailed out?
The Posting form for each newsletter has
info at the top about when it is usually mailed. You can also
find this out from the List of
Newsletters. To see when newsletters were actually mailed,
go to List of Newsletters Mailed.
Why does my newsletter arrive so late?
We mail newsletters to everyone at the same time. However, we
have no control over when your email service delivers it to your
mailbox. Some email services regularly delay delivery for a few hours,
others may hold them for as long as several days. When we receive
a notice of delayed delivery, we add a note to our Delivery Problems
page, so check List of Current Delivery Problems.
How can I find out if I am still subscribed?
If you want to find out if you are currently subscribed,
try filling out the subscribe form.
If your email address is already on the list, you will get an error
message when you try to subscribe again. (And, if you are not
on the list, and you want to be, this will add you.)
Why did I drop off the list?
Email addresses are taken off the BPN list for two reasons:
1) we get an unsubscribe request from your email address, or
2) your email service notifies BPN that newsletters can not be delivered
to your address.
If you did not submit an unsubscribe request, then your address was removed
because we were unable to deliver BPN newsletters to you. This could
be a problem with your email service -
check the List of Current Delivery Problems
to see if your email service is listed.
If you recently changed your email
address, you may have mis-typed your new email address.
Or, your email service may be blocking BPN newsletters because it
thinks they are spam. Or your email service may have reported
that your email account was disabled, or
that your account is over quota and new mail is not being accepted.
Please see What to do if you didn't get your newsletters
above for details about how to troubleshoot this problem.
I am getting some newsletters but not all of them
All the BPN newsletters are mailed to everyone on the list. It isn't possible to
be mailed some newsletters but not others. Please see the
List of Recently Mailed Newsletters.
When people tell us they aren't getting all the
newsletters, it is usually due to one of these reasons:
Almost always, the problem is a spam filter. Please read the
section below Junk mail and spam filter settings
- The newsletter you are expecting has not been mailed yet.
See the List of Recently Mailed Newsletters.
- Some of the newsletters are being blocked by your spam filter
(see Junk mail and spam filter settings)
- The missing newsletters were overlooked or accidentally deleted (see
the List of Recently Mailed Newsletters)
Junk mail and spam filter settings
The most frequent complaint we get at the BPN is that a subscriber
is not receiving some or all BPN newsletters. The problem is nearly always
the subscriber's spam filter, triggered by something
in the newsletter that seem suspicious. Some of the newsletters
such as Advice contain potty and sex words. Other
newsletters like Marketplace and Childcare contain
dozens of subscribers' email addresses, which may look like spam.
If you are sure that you are on the subscriber list
(see this page) but you still
are not receiving all the newsletters listed on this page, then the problem is a spam filter on your account.
- Look for the missing newsletter in a folder called "Trash" or "Spam" or "Junk" or
- If you find it there, change your spam settings - they may be too strict.
- Some email services allow you to add "safe" senders to a "white list."
See the next section.
- If you don't find the missing newsletters, check your spam
settings to see if you are automatically deleting mail identified as spam.
- Some email services run spam filtering on all incoming mail
before it is delivered to users' mailboxes. They may not notify
customers about emails that were filtered out. Comcast does this.
Check the List of Current Delivery Problems.
What is BPN's email address for my spam blocker?
Your email service may allow you to add email
addresses to a "white list" that you want to accept mail from.
The sender on all the BPN newsletters is "firstname.lastname@example.org".
The newsletters are actually mailed from chignik.berkeley.edu
(IP address: 184.108.40.206)
Note: Some spam services work by intercepting all mail to their
clients and then notifying the sender (i.e., BPN) that they
must fill out a form before their mail can be delivered.
BPN is not able to do this, because newsletters are mailed by
a computer program, not a human. Also, we have too many subscribers
to take individual actions like this. Therefore,
if you use a service like this, you will need to make sure
to add BPN to the list of approved addresses.
this page was last updated: Nov 3, 2013
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